Processing Times

Orders are processed within 1–3 business days. During peak periods, processing may extend slightly.

Estimated Delivery

Estimates exclude customs clearance and remote-area delays.

Tracking

We email tracking details when your order ships. If tracking shows no movement for 10 business days, contact support@koolblanketz.com.

Customs, Duties & Taxes

Recipients are responsible for import duties/taxes. We cannot mark orders as “gift” to reduce customs charges.

Address Issues & Failed Delivery

• Incorrect/insufficient addresses may cause delays or returns; re-shipping fees may apply.
• Unclaimed packages returned to us can be re-shipped (fee) or refunded minus original shipping.