Frequently Asked Questions
Last Updated: 9 July 2025
What are your shipping times?
AU: 2–7 business days · USA/Canada: 5–15 · UK/EU: 5–15 · Rest of World: 7–20 (excluding customs).
Do you offer returns?
Yes—30 days for unused/unopened items. See our Refund & Return Policy.
How do I care for my KoolBlanket™?
Machine wash cold, gentle cycle. Tumble dry low or air dry. Avoid bleach and high heat.
Do you ship internationally?
Yes, we ship worldwide with tracked services.
Is there a warranty?
Yes—manufacturing defects are covered under local consumer law. See our Warranty.